Inbound Call Center Agent Job at Ice Speak Social, Los Angeles, CA

Q21OSHpUdFlyVUwrYi85cFVGWHFCYmRyc3c9PQ==
  • Ice Speak Social
  • Los Angeles, CA

Job Description

Summary:

We are hiring a responsible and customer-focused Inbound Call Center Agent to answer incoming customer calls, provide accurate information, and resolve issues in a friendly, professional manner. Agents play a key role in supporting our clients and ensuring customer satisfaction.

Key Responsibilities

  • Answer inbound calls from customers promptly and professionally.

  • Provide information about products and services, answer questions, and help resolve complaints.
  • Document customer interactions and update records in CRM systems.
  • Escalate complex issues to supervisors when needed.
  • Meet daily performance goals for quality and call handling.
  • Follow established scripts, workflows, and company policies.

Qualifications

  • High school diploma or equivalent.

  • Strong verbal and written communication skills.
  • Comfortable using computers, CRM tools, and multi-line phone systems.
  • Customer service experience preferred (entry level welcome).

  • Ability to stay calm and professional under pressure.

What We Offer

  • Competitive pay with incentives

  • Paid training

  • Opportunities for growth

  • Supportive team environment

Schedule

Monday–Friday

Job Tags

Full time, Monday to Friday

Similar Jobs

Crunchyroll, LLC

Senior Software Engineer, Video Transcoding Job at Crunchyroll, LLC

 ...marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based... 

NewLimit

Computational Biologist Job at NewLimit

 ...between teams Requirements Bachelor's, Master's, or PhD in Bioinformatics, Biostatistics, Computational Biology, Computer Science, or a related technical field Experience analyzing and interpreting single-cell or multi-omics datasets (e.g., scRNA-seq, multiome... 

Openkyber

CrowdStrike Security Operations Manager Job at Openkyber

 ...a critical part in ensuring the reliability, performance, and security of an enterprise network spanning hundreds of firewalls, switches...  ..., and multi site network operations Ability to manage priorities in a fast paced environment and communicate effectively... 

Bath Concepts Independent Dealers

Part Time Call Center Appointment Setter (Inbound & Outbound Calls) Job at Bath Concepts Independent Dealers

 ...reliability, and leadership from past experiences, youll fit right inthose strengths...  ...What Youll Do: Make outbound calls and handle inbound inquiries from homeowners interested...  ...and team-oriented mindset. Call center, scheduling, hospitality, or inside sales... 

AFIMAC Canada

Workplace Investigator Job at AFIMAC Canada

 ...global leader in providing elite security, crisis management, and investigative solutions to a wide range of industries. We specialize in...  ...at AFIMAC, you will play a vital role in conducting corporate workplace investigations and interviews, helping our clients...