Job Description

Job Description:

Job Summary

The Fraud Analyst is responsible for monitoring and analyzing debit card transactions to identify and prevent fraud. This role supports CSIs fraud operations by reviewing alerts investigating suspicious activity and taking appropriate action to protect customers and financial institutions.
Fraud Analysts play a critical role in identifying anomalous behaviors making timesensitive fraud decisions and communicating clearly with banks cardholders and internal teams. The position combines analytical investigation customer interaction and operational execution within a fastpaced missiondriven environment.

Schedule & Work Arrangement

• The shift for this role is 11:00 AM 9:00 PM CT

• Includes some rotating we ekend coverage (Saturdays or Sundays)

• This role can be hybrid if based near CSIs Amarillo TX or Valparaiso IN office or fully remote.

Responsibilities

• Monitor and review fraud alerts using the ACI PRM fraud monitoring system

• Analyze transactions historical activity and behavioral patterns to identify suspicious or fraudulent activity

• Investigate fraud cases and identify emerging and recurring fraud trends tied to specific financial institutions

• Create maintain and monitor fraud rules to prevent future fraud losses and assess rule effectiveness

• Make fraud decisions including blocking or closing credentials when appropriate

• Notify financial institutions and attempt to contact cardholders regarding fraud actions

• Handle inbound and outbound fraudrelated phone calls

• Accurately document findings decisions and actions in the CRM/ticketing system

• Manage multiple workstreams simultaneously including alerts calls and tickets

• Serve as an escalation resource and contribute to operational or strategic discussions as needed

• Support onboarding training and mentoring of other analysts as experience allows

• Maintain strong operational hygiene and contribute to continuous process improvements

Qualifications

• Minimum of three (3) years of relevant experience in fraud banking financial services or related operational environments

• Experience working with fraud monitoring or case management systems and experience communicating directly with financial institutions or customers in highsensitivity situations highly desirable

• Strong analytical and criticalthinking skills with a high attention to detail

• Ability to identify fraud patterns and make sound timely decisions

• Strong written and verbal communication skills

• Ability to manage multiple tasks while balancing accuracy and productivity

As a forward-thinking software provider Computer Services Inc. (CSI) helps community and regional financial institutions solve their customers needs through open and flexible addition to its award-winning core banking platform these include the latest in lending digital banking payments financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI visit

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay we consider various factors such as your skills qualifications experience and location. Along with a competitive salary this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age physical and mental disability marital status veteran status or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process please email us at and we will work with you to meet your accessibility needs.

For applicants residing in California please read Privacy Notice for California Residents CSI ()

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.

Required Experience:

IC

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