Job Description
Role Description
The Director of Training & Quality Assurance is the subject matter expert on all matters related to the CDL program for Ancora Training. This person is responsible for quality control of a best-in-class CDL program that adheres to all Federal Motor Carrier Safety Administration (FMCSA) and state regulatory agency regulations.
- Develop and assist in the training of CDL Regional Program Directors, Area Managers, Program Directors, Lead Driver Trainers, and Driver Trainers on best practices and policies.
- Drive fleet management to ensure profitable, safe programs system-wide.
- Work closely with Admissions and Business Development teams, cross-functional support teams, and division senior leadership to set training standards and functional implementation.
- Address programs and/or staff identified as performing substandardly by implementing steps that lead to development and accountability.
- Apply expertise in transportation, training, regulations, and the market to identify growth opportunities and business risks to enhance company revenue.
Qualifications
- High School Diploma or equivalent.
- Experience working with students, instructors, and clients.
- Holds an active CDL Class A License.
- 5 Years of work experience in CDL driving and training.
- At least 24 months experience as a CDL Program Director.
- Working knowledge of FMCSA regulations.
- Intermediate knowledge of CampusVue, Google Suite products, and Internet navigation.
- Detail-oriented and ability to analyze reports in multiple formats.
- Actively listens and responds appropriately.
- Ability to identify problems and seek solutions.
- Maintains professionalism at all times.
- Time management skills with the ability to multitask.
- Demonstrated ability to effectively communicate through verbal and non-verbal means with students, co-workers, and various levels of clients and external regulatory agencies.
Requirements
- Work in conjunction with Regional Program Directors, Area managers, and program support teams to onboard and train new CDL instructional teams and directors on programs and curriculum.
- Ensure all instructional staff and leaders across all CDL client platforms have completed the required onboarding course in the company’s Learning Management System.
- Ensure curriculum is consistent across all client platforms leveraging the resources that have been created and implemented.
- Train the field on compliance and operational best practices for all aspects of the CDL training program.
- Coordinate and schedule visits to work with the field to improve instructional capabilities, enhance performance, and create a culture of teamwork and collaboration.
- Intervene and assist in student or staff Code of Conduct escalations, investigations, or related; assist Human Resources where applicable.
- Analyze CDL Testing Results in all markets to identify areas for improvement.
- Investigate and record state regulations in areas/markets of operation to ensure compliance with curriculum, program, and training staff.
- Investigate and record each state's testing options: DMV, third-party testing, and reciprocity with other states.
- Pursue establishing third-party testing in any state that is allowed.
- Ensure training locations have the required supplies and resources to operate the training program.
- Work with the training staff on improving communication skills with peers, students, and clients.
- Regularly review, understand, and make recommendations to improve efficiency across all aspects of the CDL business.
- Coach and mentor exempt program leadership roles to develop direct reports and improve individual and team performance.
Company Description
Job Tags
Full time, Work experience placement