Job Description

Salary: $52,000 - 58,240 per year Requirements:

• Bachelors degree preferred, or an associate in science degree in a related field with 1+ years of experience
• High school diploma with IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) considered with a minimum of 2+ years of experience
• Demonstrated experience in technical support, help desk, or a similar role
• Strong comprehension of prevalent operating systems and business software
• Understanding of networking principles and protocols
• Drivers license required; may involve light travel to company facilities
• Exceptional communication and interpersonal abilities, along with adept problem-solving skills
• Capacity to thrive under pressure and juggle multiple responsibilities

• Provide prompt and effective technical assistance to end-users through various communication methods such as phone, email, chat, or in-person
• Identify, diagnose, and remedy hardware and software issues, including networks, desktops, laptops, printers, operating systems, and applications
• Maintain thorough records of support inquiries, solutions, and hardware/software inventory; create and update user guides and knowledge base articles
• Assist with the installation, setup, and configuration of computer hardware and software; perform routine maintenance on network systems
• Manage password resets, unlock accounts, and control user access according to security protocols
• Troubleshoot wired and wireless network connectivity problems and support network setup and configuration
• Educate users on safe computing practices, assist in removing viruses and malware, and ensure timely updates and patches are installed
• Deliver outstanding user support, addressing inquiries with professionalism and patience, and keep users informed throughout the support process

• Hardware
• Support
• Network
• Security

More:

At Nova, we have been a reliable logistics provider in Southern California for over 50 years, offering a comprehensive range of supply chain services, such as container freight station operations, air freight, ocean export loading, inland distribution, and FTZ storage. Our combined facilities span approximately 500,000 square feet dedicated to warehousing and distribution. We take pride in our team of dedicated professionals, known for exceptional customer service, and strive to attract and retain highly motivated individuals. Our employees enjoy competitive salaries and a comprehensive benefits package, including 401(k) plans, healthcare options, and paid time off. This position is based in Carson, CA.

last updated 18 week of 2026

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