Job Description

Overview of the Role

We’re looking for a Service Dispatch Coordinator to join our Customer Support team. In this role, you’ll source and coordinate technicians, manage service requests, and ensure timely, accurate, and high-quality support delivery.

What You’ll Do

• Coordinate technician support for service and trouble calls as escalated by the support team
• Source and evaluate technicians based on availability, proximity, and cost to ensure efficient service delivery
• Communicate with technicians and customers to schedule service calls and obtain required approvals
• Issue work orders, send scheduling confirmations, and provide reminder communications to technicians
• Track technician arrival, job progress, and completion status; follow up on unresolved issues
• Maintain accurate and up-to-date records in Salesforce, including dispatch notes, project stages, labor estimates, and job costs
• Update project statuses and ensure all required documentation, including work orders and invoices, is collected and complete
• Support payment processing and ensure proper authorization when required
• Monitor dispatch dashboards to identify outstanding items and drive project closure or escalation
• Coordinate internal technician schedules, including maintaining calendars and tracking labor hours for reporting
• Support internal communication by providing updates on scheduled work, including after-hours or weekend coverage
• Assist with reporting, documentation, and administrative tracking related to service operations
• Collaborate with cross-functional teams to ensure alignment on scheduling, service scope, and timelines
• Perform additional duties as assigned

What You Bring

• Must Haves
  • 1–2 years of experience in customer service, dispatch coordination, or a similar role
  • Strong organizational skills with the ability to manage multiple priorities simultaneously
  • Excellent written and verbal communication skills with professional etiquette
  • Detail-oriented with strong follow-up and problem-solving abilities
  • Experience with Salesforce preferred
  • Ability to work effectively in a fast-paced environment
• Nice-to-Have
  • Basic understanding of network, video, or telecommunications systems 
  • Experience with scheduling tools, calendars, and route optimization 
  • Familiarity with cost awareness when selecting resources

Why You’ll Love It Here

• Compensation starting at $18.00/hr, DOE
• Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
• Wellness perks including an onsite masseuse and mental health support
• Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
• A culture that values innovation, growth, and having fun while doing it

Who We Are

We’re revolutionizing hospitality tech, offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we’re proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.

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