Job Description

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Humana is seeking a Lead Product Manager to own the MyHumana Authenticated Channel Experience. In this role, you will be responsible for defining, optimizing, and orchestrating a seamless end-to-end member experience within Humana's primary digital self-service portal. You will own the strategy, roadmap, and performance of the authenticated web channel ensuring that Humana members can manage their health, understand their benefits, and take meaningful action with clarity and confidence.

As the Lead Product manager, you will operate as the orchestration layer across a complex, multi-domain digital ecosystem - partnering with domain product teams (benefits, claims, care, Stars) to integrate their capabilities into a coherent, personalized, and trusted member experience. Additionally, you will bring a systems-level perspective, deep understanding of member behavior, and the cross-functional credibility to align engineering, design, analytics, and marketing around shared outcomes.

Key Role Functions

Channel Strategy & Journey Leadership

• Own the authenticated member experience end-to-end - from post-login landing through task discoverability across web and in coordination with mobile

• Define and communicate the web channel's strategic role within Humana's omnichannel ecosystem: which member needs belong on web, which belong on mobile or assisted channels, and how transitions between them should feel seamless

• Identify experience gaps, friction points, and moments where member confidence breaks down; prioritize improvements against member value, business impact, and delivery feasibility

• Facilitate cross-functional workshops to align on journey strategy, surface insights, and drive shared prioritization across product, marketing, and domain teams

• Maintain a clear, well-documented prioritization framework that senior stakeholders can read and trust

Product Experience Ownership

• Own the product experience for all authenticated channel surfaces, including:

• Homepage/dashboard and personalized member landing experience

• Global navigation and wayfinding

• In-app notification system and message center

• Define the personalization logic, notification strategy, and content frameworks that make the authenticated experience feel relevant to each member's health journey

• Design system governance and component standards across domain-built featuresEnsure all surfaces are accessible (WCAG compliant), responsive, performant and consistent with brand and regulatory standards

• Champion scalable, component-based design to reduce experience fragmentation as domain teams build and ship independently

Cross-Functional Collaboration & Delivery

• Partner with domain PMs to establish clear integration standards ensuring domain-built features meet channel-level quality, consistency, and accessibility bars

• Collaborate with analytics teams to define and track channel-level KPIs (MAU, self-service task awareness, feature adoption, experience consistency score, NPS), build performance dashboards, and run data-informed optimization

• Align with marketing and personalization teams to ensure member lifecycle moments are reflected intelligently in the authenticated experience

• Anticipate cross-team risks and dependencies, lead resolution across product, design, engineering and operations

• Serve as the channel team's voice in enterprise product planning, ensuring the authenticated experience has clear representation in roadmap and investment decisions

Who You Are

• Member-obsessed - you think about what it feels like to be a Medicare Advantage, Medicaid member trying to understand their benefits, and you hold that perspective through every prioritization decision

• A systems thinker - you can zoom out to channel strategy and zoom in to a specific navigation component without losing the thread between them

• Data-driven and experimentally minded - you define what to measure, know how to interpret behavioral signals, and build a culture of continuous discovery on your team

• Highly collaborative - you operate in a matrixed environment with ease, influencing without authority and building trust across domain, platform, and marketing partners

• An advocate for quality and compliance - you hold the bar on accessibility, HIPAA considerations, and experience consistency even when it's inconvenient

Use your skills to make an impact

Required Qualifications

• 5+ years of digital product management experience, with ownership of consumer-facing platform or channel experiences at scale

• Proven success leading in a multi-team or domain-model organization - experience coordinating across product teams without owning their backlogs

• Strong analytical skills: defining KPIs, interpreting behavioral data, building dashboards, and running A/B or multivariate tests

• Deep understanding of UX principles, responsive web design, accessibility standards (WCAG), and component-based design systems

• Experience working in regulated industries with compliance and governance considerations

• Demonstrated ability to influence senior stakeholders and drive alignment across engineering, design, marketing, and operations

• Exceptional communication, storytelling, and executive presence - comfortable in CDO-level reviews and sprint ceremonies alike

Preferred Qualifications

• Healthcare, Medicare Advantage, Payor or member services experience desirable but not required

• Background in personalization platforms, member engagement frameworks, or omnichannel strategy

• Experience with design system governance or platform-level product ownership

• Familiarity with notification systems, messaging infrastructure, or in-app engagement tooling

Additional Information

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:

• Health benefits effective day 1

• Paid time off, holidays, volunteer time and jury duty pay

• Recognition pay

• 401(k) retirement savings plan with employer match

• Tuition assistance

• Scholarships for eligible dependents

• Parental and caregiver leave

• Employee charity matching program

• Network Resource Groups (NRGs)

• Career development opportunities

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 04-09-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at?Humana.com?and at?CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Job Tags

Bi-weekly pay, Full time, Temporary work, Work at office, Remote work, Work from home, Home office, Flexible hours

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