Job Description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary The Organized Retail Crime (ORC) Investigator is responsible for identifying, investigating, and resolving complex fraud cases and schemes impacting retail operations, with a special emphasis on Xfinity Mobile. This role partners closely with store teams, corporate security, and law enforcement to support the successful prosecution of offenders involved in organized retail crime. The investigator also contributes to broader organizational goals by providing training and supporting initiatives aimed at reducing shrinkage and improving operational integrity. It is a dynamic, high‑impact role suited for someone who thrives in fast‑paced investigative environments and is motivated by protecting people, property, and brand reputation.

Job Description

Core Responsibilities

• Lead comprehensive, organized retail crime investigations, including mobile fraud rings, identity theft, and coordinated multi-store activity.
• Conduct targeted investigations into Xfinity Mobile fraud, such as unauthorized upgrades, fraudulent activations, SIM‑swap attempts, account takeovers, and device financing fraud.
• Analyze POS data, activation logs, account activity, surveillance footage, and exception reports to identify patterns and emerging threats.
• Partner with local, state, and federal law enforcement agencies to build cases and support prosecution.
• Prepares comprehensive, detail-oriented investigative reports, including findings, recommendations, and mitigation strategies, for senior management and stakeholders.
• Conducts investigative interviews of witnesses, victims, and subjects.
• Collects, documents, stores, and maintains evidence according to the chain of custody guidelines.
• Participates in fraud awareness and training programs to educate employees within Comcast Business to reduce integrity concerns.
• Assists in compliance efforts by ensuring adherence to relevant regulations, laws, and internal policies.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Testifies before grand juries, courts, and administrative hearings on investigation results.
• Extensive experience in fraud investigations, fraud management, or similar roles within telecommunications, finance, insurance, retail industries or government agencies or law enforcement.
• Strong knowledge of fraud typologies, techniques, and mitigation strategies.
• Proficiency in using fraud detection tools, data analytics, and investigation techniques.
• Familiarity with telecommunications network infrastructure, protocols, and systems.
• Understanding of relevant industry regulations, standards, and legal requirements related to mobile fraud.
• Excellent analytical and problem-solving skills, with the ability to analyze complex data sets and draw actionable insights.
• Effective communication and collaboration skills to work with cross-functional teams and external stakeholders.
• Strong attention to detail and organizational abilities to manage multiple investigations simultaneously.
• Proficiency in using relevant software applications and tools, including MS Office suite and fraud investigation software.

Bachelor’s degree is preferred in a related field or area of study relevant to this position (i.e., business, accounting, audit, banking, criminal justice)

Preferred Qualifications

Certification or accreditation from a risk or security management program such as: Certified Fraud Examiner (CFE), Certified Fraud Control Manager (CFCM), Certified Fraud Specialist (CFS), Certified Cyber Crime Investigator (CCCI), or Certified Telecommunications Fraud Professional (CTFP), Certified Financial Crimes Investigator (CFCI), Professional Certified Investigator (PCI), Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Prevention Professional (CFPP) is a plus. Certification from an interviewing and interrogation program such as Wicklander-Zulawski & Associates, John E. Reid & Associates, or LSI Laboratory for Scientific Interrogation, Inc. (SCAN) is a plus.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Fraud Detection; Fraud Controls; Problem Solving; Fraud Prevention; Communication; Data Analytics

Salary:

National Pay Range:

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Job Tags

Work experience placement, Local area

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