Job Title: Dispatcher
Location: RWJUH Somerset
Department Name: Patient Transport
Req #: 0000250972
Status: Hourly
Shift: Evening
Pay Range: $16.83 - $20.20 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.
The Dispatcher ensures effective communication between departments, transport staff, patients, and visitors while maintaining excellent customer service and operational efficiency.
Qualifications:
Experience
Scheduling Requirements
Essential Responsibilities
Provides quality customer service to customers by providing one-on-one attention to detail,
Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics
Determines, explains and develops dispatcher logic and transporter activities
Transports patients when necessary
Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
Monitors procedures related to transporter availability and task completion, and follows up on issues related to service and operations.
Ensures requests have been addressed in an efficient and timely manner according to departmental standards, priorities, and patient appointments
Serves as a liaison between Patient Transportation and other hospital departments
Assigns, collects and distributes devices and monitors daily sign-in/sign-out procedures.
Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff
Ensures accurate and timely dispatch of transport requests and promotes maximum staff productivity
Resolves problems related to patient, visitor, staff or employee complaints and recommends solutions for recurring issues.
Maintains professionalism and confidentiality in all interactions,
Participates in mandatory in-service, safety programs and departmental training,
Performs other duties as assigned
Performance Expectations
Demonstrates excellent communication and interpersonal skills
Maintains accuracy and efficiency in dispatching transport requests
Works effectively in a fast-paced healthcare environment
Demonstrates accountability, reliability, and teamwork
Adheres to all safety, infection control, and emergency preparedness policies
Promotes positive relationships with patients, visitors, and staff
Environment Of Care and Safety Responsibilities
Adheres to standard precautions and infection control policies
Demonstrates awareness of safety, security, and emergency preparedness procedures
Helps maintain a safe and clean patient/work environment
Follows all incident reporting procedures
Attends mandatory safety and departmental in-services
RWJBarnabas Health is an Equal Opportunity Employer
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