Customer Service Representative - Live Chat Job at Target Business Services, Pickerington, OH

RFcxRHpEbGZwRTc4WS90cVdWZnZCYlpndUE9PQ==
  • Target Business Services
  • Pickerington, OH

Job Description

  • Job Title: Customer Service Representative – Live Chat 
  • Salary: $26.89 - $32.50
    Location: Remote / Hybrid (U.S.-based preferred)
  • Job Type: Full-Time
  • About Us
    We are a fast-growing, customer-focused company dedicated to delivering exceptional support experiences. Our team values clear communication, empathy, and problem-solving—and we’re looking for motivated individuals to join us as Live Chat Customer Service Representatives.

    Job Summary
    As a Customer Service Representative specializing in Live Chat, you will be the first point of contact for customers, assisting them in real-time through our chat platform. You’ll resolve inquiries, provide product/service information, and ensure a seamless customer experience.

    Key Responsibilities

    • Respond promptly and professionally to customer inquiries via live chat
    • Resolve product or service issues efficiently while maintaining high satisfaction
    • Provide accurate information regarding products, services, billing, and policies
    • Document customer interactions and maintain detailed records
    • Escalate complex issues to appropriate departments when necessary
    • Meet performance metrics including response time, resolution rate, and customer satisfaction

    Qualifications

    • Previous customer service experience (chat or online support preferred)
    • Excellent written communication and typing skills
    • Strong problem-solving abilities and attention to detail
    • Ability to multitask and manage multiple chat conversations simultaneously
    • Comfortable using CRM systems and online tools
    • High school diploma or equivalent (college degree a plus)

    What We Offer (Full Benefits Package)

    • Competitive hourly pay + performance bonuses
    • Medical, Dental, and Vision Insurance
    • 401(k) with company match
    • Paid Time Off (PTO) and Holidays
    • Paid Training and Career Development Opportunities
    • Work-from-home flexibility
    • Employee wellness programs
    • Opportunities for advancement within the company

    Schedule

    • Flexible shifts available (including evenings and weekends)

    Why Join Us?
    We invest in our employees and promote from within. If you’re passionate about helping people and want to grow your career in a supportive environment, we’d love to hear from you.

Job Tags

Hourly pay, Full time, Remote work, Flexible hours, Afternoon shift

Similar Jobs

Sonepar

Delivery Driver-Non-CDL Job at Sonepar

 ...Intermountain West. We strive to be the best wholesale distributor in the area and invite you to be part of building the future. Delivery Driver (Non-CDL) The Delivery Driver is responsible for transporting goods safely and efficiently to customers, ensuring accurate... 

IHOP

Server/Host Job at IHOP

Our restaurant is looking for a server with remarkable hard skills and engaging people skills. The right person for this job should be able to multitask food and beverage orders and deliveries, but not only that. Our restaurant prides itself in providing excellent service...

Whole Foods Market

In-Store Shopper (Online Orders) - Part Time Seasonal Job at Whole Foods Market

 ...great time to join #TeamWFM.As an In-Store Shopper, youll work on the Store Support team...  ...mobile) device to fulfill orders Fulfills online orders efficiently, accurately and with a...  ...the applicable Whole Benefits plan at a persons date of hire and may vary based on work... 

System One

Postdoctoral Associate Human Hepatic Models and Metabolism Studies Job at System One

 ...and immune system function such as conducting research at the intersection of microphysiological systems (Organs-on-Chips) and immunology. The role emphasizes modeling hematopoietic stem and progenitor cell biology and immune cell development in relevant microenvironments... 

BJC Healthcare

MRI Scrub Tech Radiology Technologist - Operating Room (OR) - Days (Barnes) Job at BJC Healthcare

 ...Experienced Radiologic Technologist Requirements: Associate degree or higher in related field Certification as a Registered...  ..., Student in clinicals, General Radiology (X-Ray Tech), Entry Level, Radiologic Technologist, Radiographer, Rad Tech, Radiology Tech...