Job Description

SH-987- Compliance Officer , FL.

Summary:
This role is based in a professional, business-casual office environment and involves handling and reviewing public complaints. The candidate will communicate with complainants, analyze issues by interpreting Florida statutes, and determine case outcomes.

Work Environment:
Professional office setting with a business casual dress code; cubicle-based workspace.

Key Responsibilities:

• Contact constituents/complainants to discuss the details of filed complaints.
• Review applicable state statutes and compare them with complaints to analyze issues.
• Communicate effectively with the public; strong customer service skills are essential.
• Inform complainants of the Division's jurisdiction and explain case closure decisions and reasons.
• Provide appropriate resources or referrals when necessary.
• Prepare and send written correspondence to complainants upon supervisor approval.
• Close cases by entering appropriate codes, activities, and statutes in Versa.
• Accurately document all actions in the OnBase system.

Required Skills:

• Strong verbal and written communication skills.
• Ability to read and interpret Florida statutes.
• Prior experience working with the public in a professional environment.
• Excellent organizational and time management skills.
• Ability to commit to and meet project timelines.

Syra Health Corp is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.

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