Job Description

Location: Tustin, CA (In-Office; Occasional Site Visits)
Schedule: Full-Time, Monday-Friday (40 hours/week)
Classification: Non-Exempt, Hourly
Reports To: Regional Property Manager
Department: Property Management

Position Overview

Star Management is seeking a detail-oriented Assistant to the Regional Property Manager to support regional oversight of a multi-state portfolio of manufactured housing communities across California, Colorado, Idaho, and Nevada. This is an in-office role providing essential administrative, leasing, billing, compliance, and reporting support that allows Regional Property Managers to focus on field operations and portfolio performance.

This position works closely with the Property Management Administrator, Regional Property Managers, on-site teams, vendors, and residents. Occasional site visits may be required.

Company Overview

Founded in 1958, The Star Companies is a family-owned and operated firm specializing in the manufactured housing industry. With communities throughout California, Colorado, Idaho and Nevada, we provide value in housing and integrity in service. Star's Mission Statement is: We provide superior service to manufactured home communities, maximizing value of the properties that we are entrusted to serve.

How We Work

At Star Management, we expect every team member to align with our core values:

• Hands-On Ownership: Take initiative and see tasks through to completion.
• Commit to Your Best Work: Deliver accurate, high-quality work consistently.
• Always Learning: Stay current on housing laws and regulations and continuously improve processes and platform proficiency.
• Do the Right Thing: Act with integrity and ensure compliance at every level.
• Be Respectful: Communicate professionally with residents, on-site managers, vendors, and colleagues.

Key Responsibilities

Leasing & Residency Administration

• Process residency applications and prepare leases for multiple properties in accordance with property-specific guidelines.
• Prepare and send follow-up communications related to applications and residency status.
• Manage move-ins, move-outs, security deposit dispositions, and resident account changes.
• Coordinate with rental assistance and subsidy programs, including rent increases.
• Post rental advertisements and respond to prospective resident inquiries.
• Assist residents with online portal access.

Notices, Compliance & Legal Documentation

• Prepare, track, and manage resident notices and violation documentation in accordance with applicable laws and company policies.
• Prepare tenancy termination notices and required legal correspondence.
• Compile and maintain eviction and legal files.
• Review rental agreements for compliance with applicable laws and policies.
• Maintain accurate and up-to-date records in the property management system.

Financial, Billing & Reporting

• Review utility consumption reports and resolve discrepancies.
• Perform billing functions for properties without on-site managers, including meter reads, late fees, and payment posting.
• Update tenant information for utility discount programs (CARE, FERA, etc.).
• Prepare rent statements, tenant correspondence, and tenant refund checks.
• Research and resolve payment issues, returned payments, and billing errors.
• Assist with data compilation for budgets, audits, investor, and board reports.

Operational Support

• Provide administrative support to Regional Property Managers.
• Track and follow up on action items from property visits.
• Coordinate with on-site managers, vendors, and maintenance teams to accomplish property-specific tasks and ensure compliance according to procedures.
• Assist with capital improvement projects, vendor coordination, and bid procurement.
• Monitor department email inbox and route inquiries appropriately.
• Conduct occasional site visits as directed.

Process Improvement & Training

• Train new and existing team members on policies, procedures, and systems.
• Assist with creating and revising procedures, templates, and workflows.
• Contribute ideas to improve efficiency and consistency across the portfolio.

Qualifications

Experience & Education

• Minimum 2 years of residential property management experience required.
• Previous experience as a Community Manager, Assistant Manager, Property Administrator, or similar role preferred.
• Manufactured housing or mobilehome park experience preferred, but not required.
• Leasing and billing experience preferred.

Knowledge & Skills

• Familiarity with California Mobilehome Residency Law, Title 25, Davis-Stirling Act, and landlord-tenant law preferred.
• Ability to understand and interpret residency documents, civil codes, and applicable laws.
• Strong administrative, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft Word, Excel, Outlook, OneDrive, and Google Workspace.
• Experience with property management software (Rent Manager preferred).

Additional Requirements

• Valid driver's license required and ability to travel to properties on an occasional basis.
• Bilingual (English/Spanish) preferred, not required.
• Ability to lift up to 30 pounds and work at a computer for extended periods.

Compensation & Benefits

• Competitive compensation: $27-$32 per hour, DOE
• Medical, Dental, and Vision benefits package
• 401(k) with company match
• 10 paid holidays
• Paid Time Off accrual beginning immediately

If you're looking for a role where accuracy, ownership, and collaboration matter, we encourage you to apply.

Star Management is an Equal Opportunity Employer.

Must be able to pass 7-year background check. Any job offer will be based on the results of background screening.

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